Loan Search Experience
Usability research revealed a trust gap that reshaped the product and the roadmap.
- Fintech
- Research-led
- B2B2C
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Usability research revealed a trust gap that reshaped the product and the roadmap.
Designed automation that Test Managers actually trusted, and influenced leadership to keep humans in the loop.
Made an adaptive AI coach feel simple for beginners without dumbing it down for pros.
How I redesigned the platform to boost retention by 30%
How I optimised discovery and licensing to reduce search time by 21%